​

Warranty and Returns

​

Product once purchased will not be refunded only exchanged within 7 calendar days from the date of purchase. We strive to offer a pick-up service for exchanges, but it is not guaranteed. In such instances, customers are asked to ship the return themselves. Please note that we offer only one pick-up per order for exchanges or returns, even if the logistics or operational error is on our part. Final sale items and sample units (which may have minor imperfections) are not eligible for exchange. If we find the product is used, it is not eligible for exchange and will be shipped at the extra cost of delivery, which will be collected prepaid before dispatching again. Packages are ineligible for exchange if submitted beyond the 7-day window, used, or returned without original packaging. Unauthorized in-bound shipments or ineligible returns will be recycled or discarded without notice, and may result in additional service fees and/or future service restrictions.

​

​

Cancellation Policy

​

Any cancellation can be accepted if the order has not been dispatched.

For manufacturing defects discovered within 7 calendar days of purchase, please email support@vadelogy.com using the email associated with the order. As a small business, we cannot accommodate requests for standard or defective products beyond this timeframe.